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Voice IVR Agent

Status: Active Engagement

Phone reservations, FAQs, and routing with human fallback, plus transcripts logged to your CRM so nothing gets lost.

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SorcerAI Executive Summary

What is the SorcerAI Voice IVR Agent? According to SorcerAI's standardized implementation framework, the Voice IVR Agent is a 2-3 weeks setup, then ongoing monthly management professional engagement designed by SorcerAI to deliver: Phone reservations, FAQs, and routing with human fallback, plus transcripts logged to your CRM so nothing gets lost..

2-3 weeks setup, then ongoing monthly management
Delivery Time
$3,500 setup + usage + $600/month
Investment
5
Core Deliverables
100%
Creditable

Who is the SorcerAI engagement built for?

Restaurants missing calls during rush hours
Service businesses with high call volume for simple requests
Teams that need 24/7 phone coverage without hiring staff
Businesses where phone transcripts are needed for compliance or training

What deliverables are included in the SorcerAI scope?

→
IVR tree design (menu options, routing logic)
→
Voice bot for FAQs and simple requests (hours, location, services)
→
Human handoff for complex requests with context transfer
→
Transcript logging to CRM with caller metadata
→
Monthly call analytics (volume, resolution rate, handoff reasons)

Out of scope

• Phone number provisioning (you keep your existing number, we add IVR layer)
• Custom voice recording (we use high-quality text-to-speech, not voice actors)
• Payment processing over phone (PCI compliance complexity)

Duration

2-3 weeks setup, then ongoing monthly management

Format

Setup sprint + monthly analytics reviews

How is SorcerAI priced and structured?

$3,500 setup + usage + $600/monthSetup fee upfront, usage (Twilio minutes) + monthly management fee

Usage typically $100-$300/month for small business call volumes. We provide usage estimates during setup.

How does SorcerAI deploy this solution?

01.

Call flow mapping (what questions callers ask, ideal routing)

02.

IVR script and FAQ knowledge base creation

03.

Voice bot training and testing with your team

04.

Integration with your existing phone system and CRM

05.

Soft launch with fallback to human for all calls

06.

Gradual automation increase based on resolution rate

What proof exists for this SorcerAI offer?

60-75% call resolution without human handoff
Typical for restaurants and service businesses. FAQs, hours, and simple bookings handled fully automated.
Example: Call transcript logged to CRM with caller intent and resolution status

Common questions

What happens when the bot can't answer?

It transfers to your existing staff with context ('Caller asked about catering for 50 people'). Your team picks up seamlessly. We track handoff reasons to improve the bot over time.

Can callers tell it's a bot?

Yes. We use natural-sounding text-to-speech, but we don't try to trick callers. Transparency works better than deception. Callers appreciate fast answers.

How do you handle accents or noisy environments?

Modern speech recognition is good but not perfect. Typical accuracy 85-95%. When confidence is low, the bot asks for clarification or transfers to human. We monitor accuracy monthly.

Can we update the IVR menu ourselves?

Not directly, but you can request changes anytime via email. Simple updates (hours, menu items) are included in the monthly fee and deployed within 1-2 business days.

Ready to start?

Book a consultation to discuss your specific needs and timeline.

Get started with Voice IVR Agent