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Security & SLA

How we handle access, reliability, and response times.

Access Posture

Least Privilege

We request minimum necessary access. View-only whenever possible. Write access only where required for automation functionality.

Audit Logs

All automation runs logged with timestamps, inputs, outputs, and error states. 90-day retention standard, longer available on request.

Data Retention

You choose retention policy. Default: logs deleted after 90 days. We never train models on your data.

NDA Standard

We sign your NDA or provide ours. No exceptions.

Reliability

Runbooks

Every automation has documented procedures for common failures and rollback steps.

Alerting

Error spikes trigger alerts (PagerDuty integration). You're notified before problems escalate.

Rollback Capability

All changes deployed with rollback plan. If something breaks, we can revert within minutes.

Staging Environment

All changes tested in staging before production deployment. No cowboy updates.

SLA Tiers

Standard

$600/mo
RESPONSE TIME
24 hours (business days)
PATCH SCHEDULE
Weekly
Email support. Audit logs included.

Priority

$1,200/mo
RESPONSE TIME
4 hours (business hours)
PATCH SCHEDULE
Daily
Slack support. Priority queue for requests.

Premium

$2,400/mo
RESPONSE TIME
1 hour (24/7)
PATCH SCHEDULE
On-demand
Dedicated Slack channel. White-glove support.

Questions about security or SLAs?

We'll walk through our security posture and SLA options during your consultation.

Book consultation